Been with Virgin 16 years and they tried to triple the price on me, last year they randomly called me and gave me all they have to offer without paying anything extra, they said its a loyalty offer so I accepted, this year they tried to triple the pr...
In September my VM contract is up for renewal and I’m not expecting to get a good renewal offer going on recent posts in this forum. In previous years I have been held over a barrel because VM was the only way to get fast broadband and they knew that...
Congrats VM on your latest customer service award. At least you're consistent...https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4
Hi,im not sure if anyone can help, but I’m just after a bit of advice / guidance really.i have been with VM for just under 4 years, using for broadband only. I’m currently on the 1 gig plan and my contract is due for renewal in Aug. I have received...
When I call am asked for 1st 3rd 5th letter of password , what is it . As i can never get it right!
According to Ofcom complaints stats published today. NOW has had an unusually miserable Q1 in terms of broadband and landline complaints (even managing to leapfrog VM).https://www.ofcom.org.uk/phones-and-broadband/service-quality/telecoms-and-pay-tv-...
My Contract up soon any advice to renegotiate the cost Thx
Hello, Im moving flats and unfortunately there is no fibre optic on the new one. Fastest one i can get is virgin. Saw lots of terrible reviews about customer service, some services on different areas vary. Just want to ask if anyone here in kingston ...
Does the virgin executive team still exist? I have tried emailing but no reply and the number for calling them is disconnecting but the email has been received not rejected etc?
Been with virgin for 4 years now. Where is my 5 Hub ???
