Contract renewal advice

[Roslyn]

My Contract up soon any advice to renegotiate the cost Thx

[goslow]

See

https://community.virginmedia.com/t5/Forum-Archive/Why-oh-why-does-loyalty-get-punished/m-p/5226917#...

[Brum1990]

I have tried and usually they are reasonable but they are not budging. Been with them for over 21 years but have decided to move on. If they think a new customer is more valuable than someone who has been with them for 21 years - good luck to them. It feels strange leaving but they are just looking after their own interests so you should do the same. For my, Sky offered my a deal less than my current discounted price and with faster broadband. Haggle but do not pay more than you should because of any loyalty to Virgin Media. Do what is best for your pocket

[goslow]

If you had chosen the 'leave it' option (and put in a cancellation) it is possible you might have received a much improved offer via a rententions call back.

That only works though when you have some viable alternatives to switch to and your are really prepared to follow through, if necessary, and leave.

[Brillo]

My wife's O2 contract expired & went from £8 to £25 for 20 Gb. We were switched from the old Virgin phone plans. Mine went up from £7 to £12 then £12.75 for 10 Gb. The service in our village was & is awful. Others in our village community chat had the same problems too with O2. Apparently the local O2 transmitter was on private land & they couldn't access it. That went on for over a year & is still an issue. Our contract was for 18 months for Media & O2. I decided to jump ship too with £24 to pay for 2 months. I just had enough! We are now on a rolling monthly contract for £7 for 30gB and have roaming too with Smarty. When our Media contract comes up in October we will just have broadband & get rid of the plug in router phone which we never use. We also never use the TV package as we have & use Total Media package for £65 a year! with our Firestick. Glad to see the back of O2!