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kittenkat's avatar
kittenkat
Tuning in
2 years ago

TV not working

Hi,

hoping someone can help.

got up this morning and i get an error message on my tv for all channels saying Channel failed and error message CS2004.

I have tried rebooting and checked all the connections .

Using the app i booked and engineer for tomorrow which was cancelled as the problem has been sorted , It hasnt .

To add insult my 250mb broadband is running at 30/40mbs again have checked connections and rebooted to no avail.

I did make the mistake of ringing Cs to ask why engineer was cancelled,to be told it was a fault at their end . Further into the call he wanted me to reboot my router until i replied that that would cut off the call. Besides which these were all things i tried first before anything else .

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      • kittenkat's avatar
        kittenkat
        Tuning in
        2 years ago

        Should add  I was able to use netflix just fine ,it was the live TV I couldn't use .

        Please ignore Lol a bit tired. Was using the fire stick 😞.