Two TV 360 boxes setup to work independently
Hi
I had 2 tivo boxes in the house both working independently for recording.
One of the boxes died and Virgin said they could not replace it with another tivo. I was therefore required to install TV 360 boxes or go elsewhere. I agreed expecting that the setup would be the same as with the Tivo setup.
I was wrong, I got a main box and a minibox.
ALL recordings went on the main box. This was unacceptable and Virgin probably got fed up with my emails and eventually sent a technician who installed a full box replacing the mini. However, all recordings STILL end up on my box. I do not want to see what my son records nor I suppose he wants my recordings.
All I want is the same setup I had with the Tivo boxes. Why is it so hard?
coachdriverman wrote:One of the boxes died and Virgin said they could not replace it with another tivo. I was therefore required to install TV 360 boxes or go elsewhere
This is partly true. TiVo & V6 remain fully supported for fault replacements, albeit TiVo's are now replaced with V6 as a matter of course.
What appears to have happened is that someone has taken it upon themselves to "encourage" you to migrate to the TV360 platform which is completely different to TiVo - and you've found some of the differences for yourself.
What you describe is how TV360 works, that can't be altered. You will need a VM staffer to intervene here, to establish how your migration to TV360 came about - it is 100% voluntary to do so and is NOT required in order to rectify a fault. If you've been told anything to the contrary, that should be cause for concern.