Forum Discussion

Mario07's avatar
Mario07
Tuning in
2 months ago
Solved

Stream box issue

Can’t add subscriptions either through the flex account on the website or through the box itself.

anyone else had this issue?

Error
flex
Stream
Virgin stream
  • Mario07's avatar
    Mario07
    10 days ago

    Solved: Used webchat to arrange an engineer visit who swapped out the old stream box for a new one. He then said to contact the webchat again to add a subscription (namely TNT sports) which they were able to do remotely and now all works well.

7 Replies

  • Mario07's avatar
    Mario07
    Tuning in
    10 days ago

    Solved: Used webchat to arrange an engineer visit who swapped out the old stream box for a new one. He then said to contact the webchat again to add a subscription (namely TNT sports) which they were able to do remotely and now all works well.

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Mario07,

    Thanks for posting, and welcome to our community 😊

    Sorry to see you're having some issues with your Stream box, so I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

  • Matthew_'s avatar
    Matthew_
    Tuning in
    2 months ago

    its a common error, one of the forum team is assisting me to try and resolve my issue. 

    Just started the journey, so its not fixed yet. You may well get a message on form a forum team member to help 

    • Mario07's avatar
      Mario07
      Tuning in
      2 months ago

      If they manage to solve it, please let me know!

    • jbscot's avatar
      jbscot
      Tuning in
      2 months ago

      I have this issue too. No one from the forum support has ever been in touch. I can't add or remove anything. It took months for them to get around to adding Disney manually. Can someone from VM message me to solve the situation?

  • Mario07's avatar
    Mario07
    Tuning in
    2 months ago

    I’ve also got the same error code. Did they fix a solution?