I have a stream box with a very good speed internet, for some reason the apps just run slow as soon as I click on them. For example Netflix takes a while to load the menus and is sluggish. Disney+ the same.
I’ve done the standard resetting etc.
Can anybody help please? Thanks in advance.
Forum TeamHi fexaac,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with the apps running slow on your Stream Box. We've not been able to locate your account in order to check things however there are some additional things we would need to know.
Pop back and let us know so we can help further.
Thanks,
also have this exact same issue. Nothing ever buffers on the box and all videos/netflix/disney+ all play fine once you actually get them working but it's an uphill stuggle to do so.
All apps are sluggish, icons take ages to load. Even once you are playing a video on say Disney and you want to press pause even that takes about 2/3 seconds to respond. Navigating around apps (disney/netflix) each click of the remote takes 1/2 seconds until it responds.
It's an odd one as like i said once you manage to get a video to play it plays fine, and in 4K with no buffering, it's just a UI issue. I have two streamboxes and 1GB (up and down), wifi 6 and generally ultra high speeds across the home.
I have one box on wifi and one streambox on ethernet and both are the exact same, with no discernable difference to hos sluggish the ui is. a bit slow and annoying i can deal with but it's close to the point where i dread having to switch it on as i know it's five minutes of waiting around just to fire up netflix so im close to cancelling the whole thing and jusrt going back to use my fire tv's.
oh and from memory i think iplayer is fine, as is the default virgin ui. The issue is netflix/disney and it feels like a communication breakdown between virgins servers and their servers as every input takes ages to respond, but their server does eventually respond (which is why netflix videos play fine and don't buffer etc)
Just jumping in on this in case a solution comes about. I have the exact same issue with the menus of Prime, Disney and Netflix being extremely sluggish, but no issues once the streaming actually begins. If I use these apps on my playstation or tv directly, there are no issues whatsoever, issue purely with the virgin box it seems. Apps like BBC IPlayer or 4OD work fine though
Forum TeamHello jmarsden97,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Stream box at the moment.
Have you tried to reboot your Stream box to see if that can help to refresh the connection to the network? Do you have any issues with your internet connection at the time of the stream box issues?
Kind Regards,
Steven_L
The Flex box is underpowered with the amount of RAM available for the individual streaming apps to load into and use, unlike the Virgin UI which is permanently loaded. This means that the more complicated start-up graphics and UIs can be stuttery and often slow to respond, even though the actual streaming experience is fine, as I think the apps simply hand that dogwork over to the box itself. I experience the same with Disney+ and Netflix and think living with it is the only option.
