Forum Discussion

roy247's avatar
roy247
Superstar
4 months ago

Sky Sports UHD pixelation

Anyone with a Stream box have Sky Sports UHD pixelation problems the same as this thread  on the 360 board, just trying to find out if it's only the 360 and V6 TiVo boxes with the problem on Virgin.

  • It’s also a problem on stream as well. I’m having the same issue. However, I don’t know if this has been fixed? 

    • roy247's avatar
      roy247
      Superstar

      Still happening on the football today, Chelsea v Newcastle on the 360.

       

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey roy247, thank you for reaching out and I am sorry to hear about the TV issue.

        We understand this is frustrating, how badly is it pixelating? 

        Is it that bad it covers the full screen or is just a little bit?

        If this happens again on a live game can you reach out please asap. 

  • The issue is with the broadcaster. Over 41 pages and several topics of the same issue on the Sky customer forums. It isn't just a Virgin problem so don't let anyone at customer service fob you off with it could be your equipment, wiring or we can arrange an engineer for you nonsense. 

  • Thank you roy247 I can see from the other thread you have mentioned this occurred again last night. 

    We have not been able to replicate the issue, I am going to pop you a PM so we can take a closer look and also open a direct line of communication so when the issue reoccurs we can try to replicate it at the exact same time. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • My sky sports UHD are really pixelating. Is it happening to anyone else on their stream box? 

    • roy247's avatar
      roy247
      Superstar

      No problems with the feed for the 360 box this weekend, have you checked your Service Status for problems, there was another post on the 360 forum about intermittent broadband problems somewhere.

      You could also try the Service Status number  0800 561 0061. This often gives details of problems down to postcode level.