Sky Sports UHD

[Smevster]

Been having problems since yesterday with Sky Sports UHD channels keep pixellating. Sometimes, they'd kind of go all streaky. Was happening on and off all day watching the cricket (on Main Event UHD and Cricket UHD), then again on the Football UHD channel on the evening.  Didn't see it on any other channel.  Same thing happening this morning on Main Event UHD when watching the cricket. Switched to the HD version and the picture is fine.  Anybody else seeing this on V6 or is it just TV360?  

[newapollo]

Hi Smevster 

Sorry to see you are having pixelation issues on SKY Sports UHD channels.

You've probably already done this, but make sure all your cabling is tight and free from any kinks, staples etc, especially the white coaxial cable as that can cause pixelation problems. Also check your HDMI cable is properly seated, and if po9ssible try another HDMI cable and/or socket.

Also have you used the /check-services/   function? You can also a run a test on your equipment from there. If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

The only two full time Sky Sports UHD channels are Sky Sports Main Event UHD and Sky Sports F1 UHD.

The other two Sky Sports UHD channels are part time and thus named Sky Sports UHD 1 and Sky Sports UHD 2 and when they are on they will broadcast a UHD version of any of the normal Sky Sports channels.  It looks like the Sky Sports UHD 2 channel has been broadcasting a simulcast of the Sky Sports Cricket channel (504) in UHD

The channels are broadcast in muxes, rather like the way Freeview channels are set up, and so the Sky Sports UHD channels aren't all grouped together.

Sky Sports UHD 2 (the one the Cricket UHD is currently on) is in the same mux as all of the FAST channels (no other normal broadcast channels are on this mux) but I would expect all of those FAST channels to be affected too if it's a signal issue.

Sky Sports Main Event UHD is on the same mux as Blaze, Comedy Central Extra, That's Memories, Nick Spongebob, Nick+1, and Nick Jr PAW Patrol. Again if it was a signal issue I would expect those other channels on that mux to be affected.

The EFL Football in UHD was broadcast on Sky Sports UHD 1. That channel is on the same mux as Movies 24, Movies 24+, Quest Red, Food Network, SONY MAX2, QVC Extra and QVC Beauty.  Again if it was a signal issue I would expect those other channels on that mux to be affected.

[roy247]

Hi Smevster,

Wife was watching the cricket on Sky Sports UHD 2 and I also noticed the streaky picture you mentioned, so I switched to Main Event UHD and did a 'watch from the start' and fast forwarded to the same part of the game and it was also on that channel.

[Smevster]

Thanks for the reply. So what does that mean? It's the Sky broadcast that's the issue? It's fine on Main Event HD. Do the HD channels carry the same broadcast as UHD, but get downgraded to HD or are they completely separate feeds?

[roy247]

I believe it's one broadcast that is downscaled to HD.

Can't see anyone complaining on the Sky community so maybe a Virgin problem.

I'm in Stockport and get the Manchester feed.

[roy247]

It's also doing it tonight watching the football.

[newapollo]

The Championshjip football is also pixelating here in Teesside tonight on Sky Sports Main Event UHD (Ch532) and on  Sky Sports1 UHD (Ch534)

[JAK92]

Happening today here too. Must be Virgin issue. Any staff member know eta on fix? Clearly not a individual issue now 

[Matthew_ML]

Hey Smesvster, thank you for reaching out and I am so sorry to hear this.

What football game was this?

If cricket was fine and the football wasn't it could be as mentioned that broadcast wasn't in full UHD, was it only this game?

Do you have photos / videos of this? 

[roy247]

Hi Matthew _ML,

The problem is intermittent, it was every day on the cricket on the UHD channels, Sheffield Wednesday v Leeds was the football on Friday night. The same problem on F1 UHD and any football game on Sky UHD all weekend, also see this thread