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daveoc's avatar
daveoc
Up to speed
7 months ago
Solved

Sky Sports UHD

I agreed a new contract earlier today and as part of it I'm now subscribed to Sky Sports UHD.

I have two V6 boxes running 360, one in the bedroom and one downstairs. As soon as I came off of the phone the box upstairs had Sports UHD running ok but the box downstairs is still showing  words like' we are setting up your channels-  if this persists please phone 150. There is a code showing on the message---100.70.

I suspect something has gone wrong, and I don't want to spend hours on the phone trying to resolve, could an admin help me get this sorted please.

Thanks

  • John_GS's avatar
    John_GS
    7 months ago

    Hi daveoc 

    Thanks for posting and welcome back to the community.

    Everything should be working now for you 🙂

    Keep us posted if you need further assistance.

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  • daveoc's avatar
    daveoc
    Up to speed
    7 months ago

    Looking at previous posts with this error code it looks like only one box has had the update sent to it and someone at Virgins end needs to update my second box-----at least I think that's what it means.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      7 months ago

      Hi daveoc 

      Thanks for posting and welcome back to the community.

      Everything should be working now for you 🙂

      Keep us posted if you need further assistance.

      • daveoc's avatar
        daveoc
        Up to speed
        7 months ago

        John, 

        Thank you so much for your help---everything is now working fine.

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago
    daveoc wrote:

    I have two V6 boxes running 360

    On this point, you don't have "V6 boxes running 360", you have TV360 boxes. V6 refers to the TiVo-software which your TV360's no longer run, otherwise it would be a bit like saying "Windows 10 laptop running Windows 11".

    TiVo-software has a menu option to resynch your EPG with account, but that's not present on 360 - your assumption about the incorrect codes having been sent to the second box is most likely correct.

    VM staff should be along in a day or so, if you don't call in beforehand.