Reverting to Virgin360 from Unwanted Stream Box

Hi All,

I recently negotiated a new Virgin contract and asked for a second box for another room. I was told I would receive two new boxes but not the details of what they could/couldn't do or even that they were a different type of box. Unfortunately, my family uses recording and pausing often and I prefer to use an ethernet connection in the main room.

I raised this with Virgin and multiple customer service agents have said that is impossible to revert back which I find very strange. I cancelled my contract within 14 days and have been contacted by retentions but no one is able to give me what I want which is just to have my box back working as before. Has anyone had a similar experience or know if this is definitely the case? I know Sky has also moved to streaming so I'm considering EE TV options at the moment.

My area IS covered for Virgin 360 and I have checked the coverage maps but I don't why they are so adamant about something which shouldn't be difficult.

Regards,

Malachi