Hi Elgeet1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there's been some confusion around adding TNT Sports. When you've made changes online through My VM or via an email offer that was sent to you, once you've agreed to the terms and conditions, these orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming the change has been made.
As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them until they are processed by the back office team. You would have received a pre-contract document after the changes were made rather than an official change in contract.
Depending on the offer you took, this will depend on whether there is a cancellation period or whether it's an add on. Let's take a closer look to see what's what and we can then advise from there. We will need to confirm some information with you in order for us to proceed with checks.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,