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Thistle17's avatar
Thistle17
Joining in
9 months ago
Solved

Virgin360 box not working

I've recently received a 360 box and it's not working. The 'welcome' screen comes up then nothing. I've tried all tips given to a previous poster. Broadband working fine.

  • Hi there Thistle17 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with your new 360 😔 I've done a few system checks for you here and it looks like some further account checks are needed.

    I'll pop you a PM to confirm some details so this can be done.

    Regards

    Nathan

  • Hi there Thistle17 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see you've been having issues with your new 360 😔 I've done a few system checks for you here and it looks like some further account checks are needed.

    I'll pop you a PM to confirm some details so this can be done.

    Regards

    Nathan