Forum Discussion

canty1234's avatar
canty1234
Joining in
27 days ago

Replacement Virgin stream power block

I've had virgin stream installed and currently using the device over wifi however the streaming is buffering at times and the device sometimes lags/is slow when loading up other streaming services etc. 

i've seen that the power adaptor that was meant to be supplied has an ethernet port for hard wired communication. 

is it possible to get a replacement power block with the ethernet port to use the stream box over hard wired connection and not wifi?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi canty1234 

    Didn't you receive the correct power adapter (pictured below) ?  If not what have you been using?

    Do you have any other internet issues over wifi?

     

  • Hello canty1234.

    Thanks for your post and welcome to our community.

    Sorry to hear you're having an issue with the connection on your stream box 
    I'd like to take a look at this for you and arrange for a power adapter to be sent out.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L