Forum Discussion

james-28's avatar
james-28
Up to speed
15 days ago
Solved

TV360 mini being replaced with Stream

I’ve heard that any new requests for an additional TV360 mini box results in a Stream box being provided as the TV360 mini is being replaced.  Is this correct?

  • Gareth_L's avatar
    Gareth_L
    13 days ago

    Hello james-28.

    Thanks for your post and welcome back to our community.

    That is correct. Any additional boxes now will be the Stream Box.

    The good thing about this is, we can now supply up to 6 boxes per account. 

    For example, if you had a 360 and a 360 mini box, you would be able to get 4 more Stream boxes added.

    It's also more convenient for customers as we would no longer need an engineer's visit, no cabling and they can be sent out as a self install.

    Hope that answers your question.

    Gareth_L

     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    13 days ago

    Hello james-28.

    Thanks for your post and welcome back to our community.

    That is correct. Any additional boxes now will be the Stream Box.

    The good thing about this is, we can now supply up to 6 boxes per account. 

    For example, if you had a 360 and a 360 mini box, you would be able to get 4 more Stream boxes added.

    It's also more convenient for customers as we would no longer need an engineer's visit, no cabling and they can be sent out as a self install.

    Hope that answers your question.

    Gareth_L

     

    • james-28's avatar
      james-28
      Up to speed
      11 days ago

      What are the costs associated with adding a Stream Box? Do they mirror the same monthly charge as that of a TV360 mini box?

      • Steven_L's avatar
        Steven_L
        Forum Team
        9 days ago

        Thanks for coming back to us james-28, the cost would be the same as the 360 mini box equivalent.

        Kind Regards,

        Steven_L