Forum Discussion

b0xx's avatar
b0xx
Dialled in
12 months ago
Solved

Buy Virgin Stream

I have cancelled my TV360 and I am now BB only account, my TV been switched off, how can I get the stream box? Been all over virgin site and my virginmedia and nowhere do I see the option, feels like they don’t want us to have one.

Surely this should be available option in my virginmedia to get one?

 

Any pointers in right direction other than using VM call centre or chat would be great. Tried chat this morning give up after an hour waiting on someone even saying hey that wasn’t a bot 😔

Stream
Virgin stream
  • b0xx's avatar
    b0xx
    12 months ago

    I got there in the end, best advice I gave to others, use the web chat box when it opens at 8am, I tried early afternoon and ended up closing it.

    Got it sorted this morning and have it ordered coming 16/4/24 what also surprised me they offered to upgrade me to the 1GB speed for a very measly cost of the extra £2 for 18 months. My old speed volt 500 £66 and now volt 1GB for £68 plus the one off £35, So well pleased.

    All I do now is wait and see if they will allow additional stream box’s anytime soon so I can get TV back in my bedroom but no biggie at the moment.

     

  • newapollo's avatar
    newapollo
    Very Insightful Person
    12 months ago

    Hi b0xx 

    Full details on VM Stream can be found on the following page which includes contact information which I have copy pasted from ( if you click on the request a call link it will open a page to take your details)

    " it’s easy to get Stream on top. Simply talk to us on Live Chat or request a call from our team. Our phone lines are open Monday to Friday (8am to 9pm), Saturday and Sunday (8am to 6pm)."

    https://www.virginmedia.com/tv/stream 

     

  • b0xx's avatar
    b0xx
    Dialled in
    12 months ago

    I got there in the end, best advice I gave to others, use the web chat box when it opens at 8am, I tried early afternoon and ended up closing it.

    Got it sorted this morning and have it ordered coming 16/4/24 what also surprised me they offered to upgrade me to the 1GB speed for a very measly cost of the extra £2 for 18 months. My old speed volt 500 £66 and now volt 1GB for £68 plus the one off £35, So well pleased.

    All I do now is wait and see if they will allow additional stream box’s anytime soon so I can get TV back in my bedroom but no biggie at the moment.

     

    • unisoft's avatar
      unisoft
      Knows their stuff
      12 months ago
      b0xx wrote:

      I got there in the end, best advice I gave to others, use the web chat box when it opens at 8am, I tried early afternoon and ended up closing it.

      Got it sorted this morning and have it ordered coming 16/4/24 what also surprised me they offered to upgrade me to the 1GB speed for a very measly cost of the extra £2 for 18 months. My old speed volt 500 £66 and now volt 1GB for £68 plus the one off £35, So well pleased.

      All I do now is wait and see if they will allow additional stream box’s anytime soon so I can get TV back in my bedroom but no biggie at the moment.

       

      VOLT upgrades are free for one speed tier uplift below 1gbps tier? Did you already use VOLT to get to 500mbps originally then as that would make sense the new offer was slightly more. If not, you been had for an extra £2 a month/£24 per year.

  • b0xx's avatar
    b0xx
    Dialled in
    12 months ago

    Additional question do I get a new modem automatically sent with new stream box with speed upgrade?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      12 months ago

      Hi again b0xx 

      You probably have a hub3 since your current speed is M500.  That hub can't do the 1gig so you will be sent either a hub 4 or a hub 5 (hopefully the hub 5) however which one you receive will depend upon stock levels.

  • b0xx's avatar
    b0xx
    Dialled in
    12 months ago

    Cheers, am a little worried as I did ask in the chat a number of times and every time was told no new router, I really hope one comes automatically. Thanks for your input.

  • b0xx's avatar
    b0xx
    Dialled in
    12 months ago

    Yes I already had Volt, uplifted from 350 too 500, now too a 1GB, so yes it was another up lift as you thought so better off.