Forum Discussion

Hihi567's avatar
Hihi567
Just joined
25 days ago

Problems with STV App

Ads are showing, but when the show returns, the screen freezes on the last frame of the ad, but the show audio restarts.

you then have to go through a process of rewind/forward wind to try and restart the show.

it’s very frustrating.

does anyone have the same problem ?

 

 

 

5 Replies

  • Hi Hihi567 

    Thanks for posting and welcome to the community. Sorry to hear of this happening. Can you confirm are any other apps exhibiting this fault or just the STV one? Best wishes.

    • Hihi567's avatar
      Hihi567
      Just joined

      I’ve also noticed it on itvx - but it happens more regularly on stv player. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi Hihi567 

        Thanks for coming back to us. Can you do a reset on the box (keeping your recordings) to see if it resolves?

  • Did the reset - but still seeing this intermittently.

    stv player - watching Under The Bridge - seems to lock up on the regular post office ad . 

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Which actual box do you have Hihi567​ ?

      You're posting in the Stream forum which is for the Stream (Flex) box. 

      Tom asked you to, 'do a reset on the box (keeping your recordings)', however there isn't a keep your recordings option on the Stream boxes - they don't have a hard drive and therefore can't record.

      Did you perform a hard or soft reset, and did you perform this via a sequence of button presses, or via the Stream reset option under System> Settings?