Forum Discussion

fuz's avatar
fuz
Dialled in
4 months ago

pixelation STV

Watching STV just now (Emmerdale) and the pixelation is extremely bad.  Other channels seem to be ok.

 

[MOD EDIT: Subject title changed for clarity]

  • japitts's avatar
    japitts
    Very Insightful Person

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

  • What you say about individual box/signal fault is not helpful. I have spoken to a number of people in different Edinburgh locations and they all report the same problem, as in last night where STV is unwatchable. +1 seems OK. 

  • japitts's avatar
    japitts
    Very Insightful Person

    Have all those individual customers reported their faults to VM? Either by posting on here or calling in.

    So far there's only 3 users posted on here with the same issue.

  • fuz's avatar
    fuz
    Dialled in

    STV is currently totally unwatchable again this morning (Fife ky2 area), That bad that channel does not even load.

     

     

     

     

     

     

     

     

     

     

     

     

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team

      Hi fuz 👋

      Welcome back to our Community Forums and thanks for your post.

      I am sorry to hear you are having some issues with the service.

      Can you confirm if you have tried rebooting the box?

      Are any other channels impacted?

  • Help support useless - stv channel is not watchable what’s going on- have you got your wires. Crossed when cutting of the other channels from the packages and mucked up STV Scotland?