fuz
4 months agoDialled in
pixelation STV
Watching STV just now (Emmerdale) and the pixelation is extremely bad. Other channels seem to be ok.
[MOD EDIT: Subject title changed for clarity]
Watching STV just now (Emmerdale) and the pixelation is extremely bad. Other channels seem to be ok.
[MOD EDIT: Subject title changed for clarity]
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
What you say about individual box/signal fault is not helpful. I have spoken to a number of people in different Edinburgh locations and they all report the same problem, as in last night where STV is unwatchable. +1 seems OK.
Have all those individual customers reported their faults to VM? Either by posting on here or calling in.
So far there's only 3 users posted on here with the same issue.
STV is currently totally unwatchable again this morning (Fife ky2 area), That bad that channel does not even load.
Help support useless - stv channel is not watchable what’s going on- have you got your wires. Crossed when cutting of the other channels from the packages and mucked up STV Scotland?