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Christinemax's avatar
Christinemax
Tuning in
25 days ago

Stv player

So can load stv player ok but when trying to watch any programs the screen goes black and nothing plays. Same on the stv app on my phone... but if i use a different WiFi source or Vodafone network it works on my phone.  Only when using it through virgin media broadband it doesn't work. I reported it yesterday but still isn't working.  Anyone else having same problem with Stv app? I've got v6 box...

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    23 days ago

    Hi Christinemax, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    I can see you've spoken to the team since you posted. Has the problem now been resolved?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Christinemax's avatar
      Christinemax
      Tuning in
      23 days ago

      After contacting Virgin Media 3 times thankfully the issue has been resolved