So can load stv player ok but when trying to watch any programs the screen goes black and nothing plays. Same on the stv app on my phone... but if i use a different WiFi source or Vodafone network it works on my phone. Only when using it through virgin media broadband it doesn't work. I reported it yesterday but still isn't working. Anyone else having same problem with Stv app? I've got v6 box...
Forum TeamHi Christinemax, thank you for your post.
We're sorry to hear about the problem you're having 😔
I can see you've spoken to the team since you posted. Has the problem now been resolved?
Please pop back to us at your earliest convenience.
Regards,
Daniel
After contacting Virgin Media 3 times thankfully the issue has been resolved
Hi I am having similar issue, error code 3 for STV player but only over virgin wifi. As using hotspot/4g works fine. Same on iPad, smart tv and android. So got engineer our last week, replaced router and new cables, worked fine for a few days access STV player ok, now resorted back. Defo the virgin wifi, so how did you resolve please? Thanks
