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Borospark's avatar
Borospark
Dialled in
11 months ago

Netflix - trying to add

Hi,

Virgin Stream, trying to add Netflix, already had an Netflix account previously but then added it to my Sky account. I’ve since cancelled Sky, and thought I’d add it to my Stream. Just says “Adding” all the time on the apps. On the website it says I’ve not finished setting up Netflix, then doesn’t allow me to do anything. I thought initially it was because I still had some money left in my account from switching to sky but now Netflix has renewed for another month. It shouldn’t be this difficult! Also want to make it a premium account, like it is now, I’m assuming I’ll get this option once I actually get it attached

 

 

[MOD EDIT: Subject title changed for clarity]

5 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi Borospark,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble with adding Netflix on your Stream box and service recently. Is this issue ongoing for you today? If so, can you expand on the issue and perhaps provide a photo of the error you're referring to? At what point does the problem begin? What other troubleshooting have you tried so far?

    Thanks,
     

    • Borospark's avatar
      Borospark
      Dialled in
      11 months ago

      Hi, yes it’s ongoing, if I go onto my account as in the picture, if I click on finish setting up Netflix it just goes back to the same page, this has been ongoing for at least a month

       

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for coming back to us Borospark, and I'm sorry to hear that this is still ongoing.

        Can you please try clearing the cache on the browser you're using, to see if this then allows you to complete the adding of Netflix to your services? 

        Thanks,

        David_Bn