Forum Discussion

FieryAries's avatar
FieryAries
Tuning in
31 days ago

Major Conflict between Netflix & Virgin Media

Recently joined Virgin Media. After years with other provider. Netflix was included in previous setup with other provider.

However, I wanted to pay a premium subscription to Netflix via my Virgin account. It isn't that easy... I'll tell you WHAT, it's rolling around in frustrating circles. I've been trying to get Netflix on since November 2024. Guess what, still nothing fixed as of today, 15 January 2025.

After three lengthy discussions online and by phone I'm still without Netflix. One says contact Netflix and Netflix says contact Virgin Media. See going around in circles.

Flex is new, I believe it's got a few kinks. Therefore as Netflix doesn't have the programs I'm looking for, even on Premium... I'm going to take a break on Netflix. I'm positive in a few months things will be sorted out for the better.

Meanwhile, if you click on Netflix app on your VM main screen you'll see DO YOU WANT TO JOIN NOW VIA VIRGIN MEDIA ACCOUNT. Don't bother yet, it's not ready. Cheers!

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    27 days ago

    Hi FieryAries,

    Thank you for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry to hear that Netflix isn't working with Flex just yet, we are sure this will be resolved for you when ready to take it back up, if you do need help with anything else then please reach back out.

    Regards

    Paul.

  • FieryAries's avatar
    FieryAries
    Tuning in
    3 days ago

    Hi Paul,

    I've an update on that situation with Netflix. They just wouldn't listen to my simple request.

    All they had to do was to cancel my free Netflix with old provider and let me sign through Virgin Media. They kept repeating (I tried after posting here) they needed a payment card number and wouldn't budge. Long-story-short, I've received email on 7 February 2025 that services would be cut-off on 8 February 2025.

    Why did it take so effing long? That should have been done before now. However, I can understand that it needs paid, OMG I'm not that stupid but my request stayed the same: cancel service with old provider and let me join anew through my VM Subscription Service, blah, blah, blah LOL.

    Now, they've taken too long, I've found other entertainment and I've given up on Netflix.

    Which brings me to a FLEX puck software mess which thankfully was fixed just yesterday. Woohoo! I knew it was messed up and that something was wrong.

    Problems with it, fixed. Very happy. Also, I'd love to mention that after spending time exploring the workings of VM services, I've now got twice the entertainment than I used to have with old provider.

    It's great (5 stars plus). I love the wee screen on right hand corner which let me access BBC News quickly. Channels through APPS now I've discovered, ITVX, Channels 4 and 5, U Watch, my Disney+, and so much more.

    Just one FLEX required on main TV and with internet connection on other TV all these APPS and Freely. So, sincerely, one happy customer and daughter.

    Only strange problem remains, both of us are over 18+, so wondering why all of sudden, on browser certain sites for 18 and over are inaccessible.

    Hoping that can be fixed as we had access before. If it's age related, that's the kicker as both our birth dates are clearly registered on emails and tablets.

    Have a great day. Back to entertaining viewing choices by VM. Cheers!

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      3 days ago

      Only strange problem remains, both of us are over 18+, so wondering why all of sudden, on browser certain sites for 18 and over are inaccessible.

      Have you checked if you have Child Safe switched on, on your VM Broadband account?  If so, switch if off in your MVM account.