Forum Discussion

trurorules's avatar
trurorules
On our wavelength
2 months ago

Having issues with My5

Hi, Im having this issue too with My5 on my streaming service. I have tried the activation code process as described on the screen but it doesn't work. I have also emailed My5 but they were very unhelpful. Its not been working for about 3-4 weeks now. Can someone look into it please. Thank you x

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi trurorules, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues accessing the My5 app. As you've created your own thread, we're not sure which issue you're referring to. 

    Can you expand further on what happens when loading the My5 app? Can you show any screenshots of the error you're getting?

    Once we have a little more information, we'll be in a better position to offer support 😊

    Thanks,