Flex stream freezing
Ive had my new Flex box a week now and it’s constantly freezing and pixelating its very annoying.
Forum Discussion
Hello Sevie661.
Thanks for your post and welcome to our Community.
I'm sorry to hear about the issues you're having with your Flex box.
Can I please ask if you've been able to get this resolved yet?
If not, then please let us know and we can have a look for you.
Gareth_L
Hi an engineer came out and swapped the box but it hasn’t made any difference it still freezes and pixelates
Hi Stevie661,
Thank you for keeping us updated. We're sorry to hear there has been no change.
To confirm, did the engineer replace all the cables as well as the box or just the box?
^Martin
Im not sure if he replaced cables
Sorry to hear this Stevie661, let me send you a DM and we will check this out.
Is the Flex connection by Ethernet cable, if not do so.
