Forum Discussion

mojo_333's avatar
mojo_333
Joining in
2 months ago

BBC iPlayer app not working

I’ve just received my first Stream box and all is working well except for the BBC iPlayer app. Netflix, Amazon Prime and even the Apple TV app work fine.

I am able to sign in successfully sign into the BBC iPlayer app but once in, I get errors either when loading the main screen content or trying to stream any content.  When trying to stream anything I just get a circle going round and round and finally an error code e.g. 34014 or 2050 etc. I’m not running any VPN type software just in case you’re wondering.

Very occasionally, after retrying several times, everything does work but for no rhyme or reason.

Now, on the same TV when I run its native BBC iPlayer app it works perfectly fine with no issues at all! This proves to me that it’s an issue with the app on the Stream box however, any help or pointers appreciated.

Stream firmware: v5.20

 

 

 

31 Replies

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  • kazzab1's avatar
    kazzab1
    Settling in
    19 days ago

    I'm having the same issue, only joined on Friday but it's very annoying having to switch to the TV. 

  • cowlea1's avatar
    cowlea1
    Joining in
    19 days ago

    Mine has also failed after I believe a software upgrade.

    Virgin, What's the solution?

    • newapollo's avatar
      newapollo
      Very Insightful Person
      18 days ago

      I've escalated this iPlayer  issue to the forum mods as it's also affecting new 360 box users.

      • Mr_K's avatar
        Mr_K
        Knows their stuff
        17 days ago

        It's fine on Tivo/V6

  • Paulb63's avatar
    Paulb63
    Joining in
    18 days ago

    Joined on Saturday and have 3 stream bocces either exactly the same problem. Works fine through smart tv but none of the 3 boxes will let me watch or add to watchlist. Whilst I’m at it, sound on ITV is awful. Standard stereo. Not even Dolby like bbc

  • Paulb63's avatar
    Paulb63
    Joining in
    18 days ago

    Same issue with iPlayer error code 02050 on all 3 stream boxes. Will not play anything and you cannot “watch from start “ on any BBC channel nor add to watchlist. All other apps are fine and iPlayer does work on smart tv app. Anyone have a solution yet or any help by ringing virgin up? Might have a couple of hours free……only joined on Saturday so still within my 14 days if they can’t sort it

  • robigouk's avatar
    robigouk
    Superfast
    17 days ago

    any moderators here? anybody from Virgin? do we need to log a fault?

    • MLaff85's avatar
      MLaff85
      Joining in
      17 days ago

      This is now showing as a known fault on my "service checker" expected fix at 13.10. See how that goes. Only activated yesterday.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        16 days ago

        There is still  an open fault for this issue.  You can keep up to date on this and any known issues  via https://www.virginmedia.com/help/service-status

        You can also request email or sms updates from that link.  I've enclosed a copy of the latest email I received about this issue (the service status page hasn't been updated yet tonight)

        Hello,

        You have asked us to keep you up to date on the problem which is affecting your TV service(s).

        Fault Ref: F012029606

        The latest update is: Our engineer is on site and they're working to fix the problem

        We now expect to have this resolved by 2025-10-14T20:00:00

        The Virgin Media Team

        P.S. We don't pick up emails from this mailbox, so please don't reply to this email address.

         

  • MLaff85's avatar
    MLaff85
    Joining in
    15 days ago

    My issue has been resolved this evening. Never received any updates and fault still showing as open but its working at present.

  • Paulb63's avatar
    Paulb63
    Joining in
    15 days ago

    I joined last Saturday and had same issue. As of last night, iPlayer app in virgin stream is now working. Checked again this morning on all 3 boxes and its fine now