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Concerttom's avatar
Concerttom
On our wavelength
2 months ago

Audio Description Will Not Turn Off ITV1

I am unable to turn off the audio description on ITV1 (103) on my Stream Box.  I have tried everything including a factory reset.  Using the button with the three dots on the remote control on ITV1 (and ITV1 +1) does not reveal the audio options as it does on the other channels.  Any programme that contains an audio description on ITV1, including films and soaps are unwatchable on the stream box and I may have to return it.  Can anybody help please?

16 Replies

  • Hello, this has happened to us from last night. We've done nothing to tv. Just came on all of a sudden and we cannot get it off. I didnt even know this was a thing. Im commenting to keep an update for a solution.  Have you contacted virgin? 

  • Concerttom's avatar
    Concerttom
    On our wavelength

    I am unable to turn off the audio description on ITV1 (103) on my Stream Box.  I have tried everything including a factory reset.  Using the button with the three dots on the remote control on ITV1 (and ITV1 +1) does not reveal the audio options as it does on the other channels.  Any programme that contains an audio description on ITV1, including films and soaps are unwatchable on the stream box and I may have to return it.  Can anybody help please?