The Virgin TV go app updated on my iPad today - and the audio description is now on, and I cannot turn it off.
I have checked the “settings/accessibility” and AD is turned ‘OFF’ but it still plays.
There is no option on the actual to channel to turn off either (it just shows subtitles off/on)
This looks like a bug. How will it get fixed.
Forum TeamHello mh67,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with Audio Description on your TV GO app. I know this seems to be the fix all solution but have you tried to remove and re-install the application since the issues started? If you've tried that and it's still happening, is Audio Description stuck on for all channels?
Kind Regards,
Steven_L
I haven’t reinstalled the app.
but this issue just started after the App update was applied.
it is apparent on all channels and programmes if the are tagged as AD
Forum TeamHello again mh67.
Sorry for the delay in getting back to you.
Would you be able to try uninstalling the App and seeing if that helps?
Gareth_L
