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mh67's avatar
mh67
Joining in
2 months ago

Can’t turn off Audio description

The Virgin TV go app updated on my iPad today - and the audio description is now on, and I cannot turn it off. 

I have checked the “settings/accessibility” and AD is turned ‘OFF’ but it still plays. 
There is no option on the actual to channel to turn off either (it just shows subtitles off/on)

This looks like a bug. How will it get fixed. 

Audio Description
tv go app

3 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello mh67,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with Audio Description on your TV GO app. I know this seems to be the fix all solution but have you tried to remove and re-install the application since the issues started? If you've tried that and it's still happening, is Audio Description stuck on for all channels?

    Kind Regards,

    Steven_L

  • mh67's avatar
    mh67
    Joining in
    2 months ago

    I haven’t reinstalled the app. 
    but this issue just started after the App update was applied. 
    it is apparent on all channels and programmes if the are tagged as AD 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      2 months ago

      Hello again mh67.

      Sorry for the delay in getting back to you.

      Would you be able to try uninstalling the App and seeing if that helps?

      Gareth_L