I can’t find a wat to turn off audio description on the Dave channel on the tv go app

What is wrong with you so called ‘forum team’ helpers?You really are all pretty useless at providing any REAL solutions to most problems on here.The OP has already stated in his first post that he cannot turn off audio description for the DAVE channel whilst using the VIRGIN TV GO APP because there ISN’T AN OPTION TO TURN IT OFF ANYWHERE IN THE APP!!What part of that statement did he not make perfectly clear?? As already stated many time in this thread: THERE IS NO OPTION TO TURN OFF AUDIO DESCRIPTION FOR THE DAVE CHANNEL IN THE VIRGIN TV GO APP.SORT IT OUT INSTEAD OF ACTING LIKE YOU ARE COMPLETELY UNAWARE OF THE PROBLEM!!So far you’ve provided zero help to this problem (as is usually the case) you must try harder to help your customers. That way you can make your customers feel valued instead of feeling cheated and ripped off!!

Hi there Itsjustme234 Thank you so much for post and welcome to the community forums, it's great to have you here. I am so sorry that you have faced this issue with audio descriptions, can I just confirm are you following the steps below: Click on profile > settings > accessibility You can access your audio settings here.

Hi there is no option to turn off audio description, other channels have this but not the Dave channel

Hi Itsjustme234,What happens exactly when you follow the steps that my colleague provided in their earlier post? Is it only the one channel that seems to be presenting these issues for you?Thanks,

Hi Zach,I am having the same issue. I go to profile>settings>accessibility and the slider is marked off, as is sign language. I am trying to watch Dave HD and I am getting AD without the ability to turn it off. I am trying to find another channel with a programme that has AD as an option, so I can see if it is isolated to this channel or all AD programmes, but nothing on right now seems to be AD adaptable!I also want to watch Dave without AD and cannot work out how!Thanks

Audio description | Virgin Media Community

13 Replies

Ashleigh_C
Forum Team
3 years ago
Hi there Itsjustme234

Thank you so much for post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with audio descriptions, can I just confirm are you following the steps below:

Click on profile > settings > accessibility

You can access your audio settings here.
- Itsjustme234
  Joining in
  3 years ago
  Hi there is no option to turn off audio description, other channels have this but not the Dave channel
  - Zach_R
    Forum Team (Retired)
    3 years ago
    Hi Itsjustme234,
    
    What happens exactly when you follow the steps that my colleague provided in their earlier post? Is it only the one channel that seems to be presenting these issues for you?
    
    Thanks,
sakata
Joining in
2 years ago
over a year later and still no helpful solution.. you just proved hazbins original point. since this was already stated that it was off .. and also been advised and still not a solution.
- Ashleigh_C
  Forum Team
  2 years ago
  Hi there sakata
  
  Thank you so much for your post and welcome to the community forums, its great to have you here.
  
  I am so sorry that you have faced this issue as well, to clarify are you experiencing sound issues on Dave alone?
  - sakata
    Joining in
    2 years ago
    my issue is happening on film4 so far it seems to be the only one that doesn't allow me to turn off AD while on the channel through virgintvgo. also its auto setting itself to always being on even tho in the global settings under shared profiles it's set to off

Forum Discussion

Audio description

13 Replies

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