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JC__'s avatar
JC__
Joining in
6 months ago

Xbox Series X Randomly Disconnecting From Netowrk

 

As the title states, I am getting an issue where my Xbox series X will random disconnect from the network a few times per day. This is happening on WiFi and also connected with a Ethernet cable. no other devices on my network disconnect when this happens. I have tried everything I can see online but still getting the issue. Does anyone else have any suggestions?

 

Steps I've done so far:

 

Restarted router

Power Cycled Xbox

Factory Reset Xbox

Cleared Alternate MAC Address on console

Switched to an alternative network port on the console

Tried both DHCP IP Address and manually reserving an IP on my router

 

My friend is also getting the exact same issue on Virgin Media and all the people i know who arent on Virgin Media do not get this issue

7 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi JC__, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Just to confirm, have you tried following all the advice provided here by Xbox Support?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • JC__'s avatar
    JC__
    Joining in
    6 months ago

    Hello Daniel,

    I have tried as many of those suggestions as possible, unfortunately still getting the same issues.

    When the issue occurs I do not receive any error messages, the network connection drops for roughly 5 seconds (disconnecting from any online game I may be on) and then automatically reconnects.

    Kind Regards,

    James

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      5 months ago

      Hi JC__ thanks for your reply.

      I'm afraid we aren't aware of any issues on the network at the moment such as this, but we do want to try and help.

      Is this a particular time of day for example, or is it completely random in terms of a timescale?

      Please keep us posted.

      Many thanks

      • JC__'s avatar
        JC__
        Joining in
        5 months ago

        Hello Tom,

        Thank you for your reply. Unfortunately it happens at random times throughout the day, usually once in the morning and once in the afternoon.

        Kind Regards,

        James

  • JC__'s avatar
    JC__
    Joining in
    5 months ago

    Hello Steven,

    Please see below screenshot over the last 24 hours. My Xbox DC'd 3 times between 6pm - 8pm yesterday but can't see anything on the graph for those times.

     

     

    Kind Regards,

    James

     

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      5 months ago

      Hi  JC__

      Thanks for the BQM.

      We've taken a look into this in a bit more detail and can see the signal coming into your Hub is just out of range. It's not a lot but it can explain the drops you're having.

      To get this resolved we'll need to arrange for an engineer to attend.

      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check your logo at the top right of your screen that would be great. 
      Gareth_L