BranBlew
3 months agoJoining in
Unusably high ping and slow download speed at peak hours
I appreciate the fact that the internet connection may not be as fast at peak hours but this is unusable. I pay for 400mb but I am getting 30mb? Surely this is beyond acceptable limits and I would appreciate some assistance.
I have weeks of proof via thinkbroadband and the issue is only getting worse.
As shown below some days are much worse than others, but the trend is heading towards even worse connection.
Yes i have reset the router several times and yes I have tried both Wifi and Ethernet.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1f049acb5fc2977af7bba44a6995f1349a059f15-03-12-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/752ea5428e749482bf7362dcc6dd1d977dc860da-02-12-2024
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2332c150bf83ccc4d9ab2b55a149f89e303cc0e6-01-12-2024