I am trying to set up remote play and have enabled port forwarding. My hub 4 is in modem mode, and I am using a Google mesh to configure port forwarding.
I am unable to ping my IP address or access the ports that I have opened.
Is VM blocking ports, and if not why am I not able to see my ports or ping the IP?
Hi Parallax33 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with remote play. As you have stated you have our Hub in modem mode using a Google mesh setup, we would not be able to assist you with using our equipment in modem mode with a third party set up, that you would need to refer to your Google mesh setup regarding the port forwarding as once in modem mode any protection that we may have in place will not be functioning.
VM are not blocking, this is for you to resolve.|
Lack of WAN Ping response is typically ...
1) Not using the correct Public IP
2) The Google Mesh firewall is not configured to respond to WAN pings.
If you perform an nslookup <Public IP>
the response should look like a VM customer account
e.g. cpc12345-city1-2-3-cust123.4-5.cable.virginm.net
The resolution was to buy powerline adaptors and leave everything as factory
Hi Parallax33,
Thanks for taking the time to come back to us in the community with an update.
We're happy to hear things have been sorted for you now.
If you need anything else, pop back and let us know.
Many thanks,
