poor connections on MS teams and netflix

Hi everyone,

I hope you're all doing well. I'm reaching out in hopes of finding a solution to my frustrating connection issues.

For the past 8 weeks (previously everything was working fine, for over 2 years), I've been experiencing the following problems:

- During MS Teams calls, people often can't hear me, and sometimes my voice sounds low and robotic.
- Email browsing occasionally fails.
- When streaming Netflix, the audio cuts out, as if the connection is weak.
- These issues occur on both my work PC and personal PC.
- The WiFi signal shows full strength on all devices.

I've taken all the recommended steps, including router resets and other checks. Last week, a VM Media engineer replaced my Hub3 with a WiFi 6 router, but the issues persist, making it impossible to work from home effectively. All ethernet cables have been changed, in case there is back feed going to the router. The VM engineer checked the external connection and there were no issues.

I sit right next to my router, so it's not just a WiFi issue. Even when I use an Ethernet cable, the same problems occur.

For reference, I have the M350 package.

I started the BQM test earlier, please see results so far:

Please see speed test below:

Any assistance would be highly appreciated, Thank you