Latency spikes

Question

Looking for any help that can be offered. When playing any online games I notice a lot of latency spikes either in game or when using discord. When running speed tests I am getting good speeds yet if i look at my BQM i am constantly getting spikes all day long. Currently using the SH3 in router mode as in modem mode it wasn't giving me constant speed to my own router or my own router had issues. All test are done on PC via ethernet. Its getting to the point where you could say its unusable. Below you can see the spikes yesterday when using the internet.

Heres sunday when i was home all day.

baby_pizz · Answer

Cable Modem StatusItem Status CommentsAcquired Downstream Channel (Hz)331000000LockedRanged Upstream Channel (Hz)49599974LockedProvisioning StateOnline&nbsp;Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID13310000006.440256 qam252139000000637256 qam131470000005.638256 qam241550000005.638256 qam351630000005.538256 qam461710000005.538256 qam571790000005.538256 qam681870000005.638256 qam791950000005.538256 qam8102030000005.438256 qam9112110000005.138256 qam10122190000004.938256 qam11132270000004.538256 qam12142350000003.938256 qam13153070000006.140256 qam22163150000006.540256 qam23173230000006.440256 qam24183390000006.440256 qam2619347000000640256 qam27203550000006.340256 qam28213630000006.440256 qam2922371000000640256 qam3023379000000640256 qam31243870000005.440256 qam32Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.311002Locked37.63503Locked38.94804Locked38.94605Locked38.65006Locked38.64607Locked38.64508Locked38.64509Locked38.947010Locked38.958011Locked38.641012Locked38.633013Locked38.956014Locked38.951015Locked40.360016Locked40.374017Locked40.380018Locked40.3108019Locked40.9145020Locked40.3170021Locked40.3127022Locked40.3168023Locked40.9193024Locked40.32720Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID14959997443.8512064 qam122360000043.8512064 qam533010000042.3512064 qam443659998642.3512064 qam354309996943.8512064 qam2Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1ATDMA00202ATDMA00303ATDMA00204ATDMA00105ATDMA0020

legacy1 · Answer

maybe a slight upstream issue.Do you have online backup or P2P running?&nbsp;I would suggest you try modem mode again what router was you trying to use?

baby_pizz · Answer

Have neither of those running, all the spikes happen when the system is under load whether that be streaming Netflix or gaming.

the issue was the same with it in modem mode, it was just slightly better due to qos settings. The router was an old asus black knight as can’t remember the model number

Alex_RM · Answer

Hi baby_pizz,
Thanks for posting, and sorry to see you've been having some connection issues.
We've had a look at things from our side, and everything looks to be within the specifications we would expect.
How're things since you last posted? Do you have a BQM set up? If so, are you able to post a live link?
Alex_Rm

baby_pizz · Answer

The issue is with the hub 3, it just cant direct the traffic right when gaming it seems. I have put it into hub mode and found an old router i had from 10 years ago which has helped. Still getting the odd spike but no where near as bad as before. Ideally need a better solution than using an old router I luckily had as a way to keep me going.

Latest graph is showing much better as ping max as you can see. something has gone on last night though as it looks to have dropped and since then pushed up the average.

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Latency spikes

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Latency Spikes (BQM included)

Frequent high latency spikes

Acquired Downstream Channel (Hz)	331000000	Locked
Ranged Upstream Channel (Hz)	49599974	Locked
Provisioning State	Online

1	331000000	6.4	40	256 qam	25
2	139000000	6	37	256 qam	1
3	147000000	5.6	38	256 qam	2
4	155000000	5.6	38	256 qam	3
5	163000000	5.5	38	256 qam	4
6	171000000	5.5	38	256 qam	5
7	179000000	5.5	38	256 qam	6
8	187000000	5.6	38	256 qam	7
9	195000000	5.5	38	256 qam	8
10	203000000	5.4	38	256 qam	9
11	211000000	5.1	38	256 qam	10
12	219000000	4.9	38	256 qam	11
13	227000000	4.5	38	256 qam	12
14	235000000	3.9	38	256 qam	13
15	307000000	6.1	40	256 qam	22
16	315000000	6.5	40	256 qam	23
17	323000000	6.4	40	256 qam	24
18	339000000	6.4	40	256 qam	26
19	347000000	6	40	256 qam	27
20	355000000	6.3	40	256 qam	28
21	363000000	6.4	40	256 qam	29
22	371000000	6	40	256 qam	30
23	379000000	6	40	256 qam	31
24	387000000	5.4	40	256 qam	32

1	Locked	40.3	110
2	Locked	37.6	35
3	Locked	38.9	48
4	Locked	38.9	46
5	Locked	38.6	50
6	Locked	38.6	46
7	Locked	38.6	45
8	Locked	38.6	45
9	Locked	38.9	47
10	Locked	38.9	58
11	Locked	38.6	41
12	Locked	38.6	33
13	Locked	38.9	56
14	Locked	38.9	51
15	Locked	40.3	60
16	Locked	40.3	74
17	Locked	40.3	80
18	Locked	40.3	108
19	Locked	40.9	145
20	Locked	40.3	170
21	Locked	40.3	127
22	Locked	40.3	168
23	Locked	40.9	193
24	Locked	40.3	272

1	49599974	43.8	5120	64 qam	1
2	23600000	43.8	5120	64 qam	5
3	30100000	42.3	5120	64 qam	4
4	36599986	42.3	5120	64 qam	3
5	43099969	43.8	5120	64 qam	2

1	ATDMA	2
2	ATDMA	3
3	ATDMA	2
4	ATDMA	1
5	ATDMA	2