Forum Discussion

baby_pizz's avatar
baby_pizz
Joining in
2 years ago

Latency spikes

Looking for any help that can be offered. When playing any online games I notice a lot of latency spikes either in game or when using discord. When running speed tests I am getting good speeds yet if i look at my BQM i am constantly getting spikes all day long. Currently using the SH3 in router mode as in modem mode it wasn't giving me constant speed to my own router or my own router had issues. All test are done on PC via ethernet. Its getting to the point where you could say its unusable. Below you can see the spikes yesterday when using the internet.

Heres sunday when i was home all day.

 

6 Replies

  • Cable Modem StatusItem Status Comments

    Acquired Downstream Channel (Hz)
    331000000
    Locked
    Ranged Upstream Channel (Hz)
    49599974
    Locked
    Provisioning State
    Online
     

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    13310000006.440256 qam25
    2139000000637256 qam1
    31470000005.638256 qam2
    41550000005.638256 qam3
    51630000005.538256 qam4
    61710000005.538256 qam5
    71790000005.538256 qam6
    81870000005.638256 qam7
    91950000005.538256 qam8
    102030000005.438256 qam9
    112110000005.138256 qam10
    122190000004.938256 qam11
    132270000004.538256 qam12
    142350000003.938256 qam13
    153070000006.140256 qam22
    163150000006.540256 qam23
    173230000006.440256 qam24
    183390000006.440256 qam26
    19347000000640256 qam27
    203550000006.340256 qam28
    213630000006.440256 qam29
    22371000000640256 qam30
    23379000000640256 qam31
    243870000005.440256 qam32



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked40.31100
    2Locked37.6350
    3Locked38.9480
    4Locked38.9460
    5Locked38.6500
    6Locked38.6460
    7Locked38.6450
    8Locked38.6450
    9Locked38.9470
    10Locked38.9580
    11Locked38.6410
    12Locked38.6330
    13Locked38.9560
    14Locked38.9510
    15Locked40.3600
    16Locked40.3740
    17Locked40.3800
    18Locked40.31080
    19Locked40.91450
    20Locked40.31700
    21Locked40.31270
    22Locked40.31680
    23Locked40.91930
    24Locked40.32720

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14959997443.8512064 qam1
    22360000043.8512064 qam5
    33010000042.3512064 qam4
    43659998642.3512064 qam3
    54309996943.8512064 qam2



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0020
    2ATDMA0030
    3ATDMA0020
    4ATDMA0010
    5ATDMA0020
  • legacy1's avatar
    legacy1
    Alessandro Volta

    maybe a slight upstream issue.

    Do you have online backup or P2P running? 

    I would suggest you try modem mode again what router was you trying to use?

  • Have neither of those running, all the spikes happen when the system is under load whether that be streaming Netflix or gaming. 

    the issue was the same with it in modem mode, it was just slightly better due to qos settings. The router was an old asus black knight as can’t remember the model number 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Hi baby_pizz,

      Thanks for posting, and sorry to see you've been having some connection issues.

      We've had a look at things from our side, and everything looks to be within the specifications we would expect.

      How're things since you last posted? Do you have a BQM set up? If so, are you able to post a live link?

      Alex_Rm

  • The issue is with the hub 3, it just cant direct the traffic right when gaming it seems. I have put it into hub mode and found an old router i had from 10 years ago which has helped. Still getting the odd spike but no where near as bad as before. Ideally need a better solution than using an old router I luckily had as a way to keep me going.

    Latest graph is showing much better as ping max as you can see. something has gone on last night though as it looks to have dropped and since then pushed up the average.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It looks like there was some network switching going on.