Forum Discussion

LeeVM's avatar
LeeVM
Joining in
2 years ago
Solved

Instability and poor service.

My connection has less stability than Broadmoor. Can anybody suggest an ISP that has a more stable and solid connection than vermin medias? I was on the verge of cancelling and going with a competitor recently, but was offered a better deal... It's not going to stop me cancelling the direct debit though if this isn't resolved sharpish. I'll givbe it a week, tops, before I mail the HUB back in a jiffy bag (it'll fit, trust me). The packet loss is a joke and I'm CONSTANTLY being booted from live service games. All I ever get here is: "Can you post your think broadband graphs?" and I'm sick of it.

No, I will not do your job. YOU'RE the ISP, YOU fix this crap I'm paying you for.

  • carl_pearce's avatar
    carl_pearce
    2 years ago

    Well nothing will get fixed then, so commenting on here won't make a difference.

    • LeeVM's avatar
      LeeVM
      Joining in
      2 years ago

      It didn't happen. The problem comes with packet loss at strangely timed intervals as a repeating pattern and vanishes for a few days before rearing its ugly head again (See attachment). I was told I would be billed if a problem wasn't found and was advised against it by a Joseph_B. Why I stick with this company baffles me.


  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    But you have a problem?

    The previous BQM clearly shows an issue, so if it's still the same then there is a problem with your line or the local cabinet.

    • LeeVM's avatar
      LeeVM
      Joining in
      2 years ago

      And by the time I get an engineer out the issue subsides for a day or two and I get a bill for a callout because everything is working as it should be on the day they arrive. I don't work for VM, I'm just taking the advice from somebody who does.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    Well nothing will get fixed then, so commenting on here won't make a difference.

  • LeeVM's avatar
    LeeVM
    Joining in
    2 years ago

    Sarcasm intended with the marked as helpful, obvs.

    What you're saying is this: I should risk a bill from a "provider," I'll use that term loosely, and go against the advice of VM employee on the chance that the problem is in swing at the time they can get out to me?

    If nobody from VM can chime in at this point, I'm about ready to drop you like a bad habit.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Hey LEEVM, thank you for reaching out and I am sorry to hear this.

      As mentioned we are most likely going to need to get a tech out, so let me send you a DM.

      Please do look out for it. 

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    I'll leave you to it. I just don't see how you think you are going to get anywhere without a visit.