Forum Discussion

al_the_boss's avatar
al_the_boss
Joining in
16 hours ago

High Latency Spikes, Packet Loss and Disconnects

Hi,

Virgin Media Hub 4
Wired PC connection

For the past few months I've been having High Latency Spikes, Packet Loss and Disconnects, at various times throughout the day.
This is especially frustrating during the evening when I attempt to participate in online gaming.
I've tried multiple things, router resets, removing all devices, different cables etc to no avail.

This week I have even upgraded to 1gig connection hoping that would resolve, sadly it has not.

I ran a thinkbroadband monitor over the past 20hrs or so:

[IMAGE REMOVED]

Any ideas on how to get this resolved?

Regards,

Al

10 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    15 hours ago

    For BQM click share live graph

    upgrading your speed was not the way forward as it can't fix problem when on slower speed with problem.

  • al_the_boss's avatar
    al_the_boss
    Joining in
    15 hours ago

    [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6b95688118d07b9ddd1aa129961c29c4f50f7ca][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6b95688118d07b9ddd1aa129961c29c4f50f7ca.png[/img][/url]

  • al_the_boss's avatar
    al_the_boss
    Joining in
    15 hours ago

    https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6b95688118d07b9ddd1aa129961c29c4f50f7ca

  • legacy1's avatar
    legacy1
    Alessandro Volta
    15 hours ago

    were the red drops caused by you doing a hub reboot?

    try to keep the hub online without a reboot if you get disconnected the hub should reconnect

      • legacy1's avatar
        legacy1
        Alessandro Volta
        15 hours ago

        It looks like work outside is being done that your being disconnected as to what level is unclear...if you can find your VM WAN gateway IP you can see if you can ping it when BQM goes red