Forum Discussion

Nfinity's avatar
Nfinity
On our wavelength
3 years ago

Experiencing high ping spikes

Hi,

I'm currently a Virgin Media internet subscriber to a package with speeds of 1000mbps down and 50mbps up. In terms of speeds, my internet has been perfect since first getting it.

However, over the last few months my internet has degraded when playing multiplayer games. When playing titles like Call of Duty: Modern Warfare II, Rocket League, and even Forza Horizon 5, ping previously was consistently around 20ms-30ms depending on servers etc. Now, my ping can randomly spike: sometimes as low as 40-50ms, sometimes as high as 800-900ms. Its getting to the point where multiplayer games are unplayable.

I'm of the belief that its oversubscription but I'm hoping that its a router problem and that it can be fixed by purchasing a better router, but I don't want to make that investment until I know.

Any help is appreciated!

  • Client62's avatar
    Client62
    Alessandro Volta

    The Wicked Queen asks daily ...

    Mirror Mirror on the wall, which internet service has the worst latency & jitter of them all ?

    The mirror responds ...

    My Queen, Hubs 4 & 5 with Gig 1 have the most latency and jitter in the land.

    • Nfinity's avatar
      Nfinity
      On our wavelength

      If the issue is my router, what are the solutions here?

      Virgin Media are raising the price of our package soon offering a potential out if this is entirely unfixable.

      • risc19's avatar
        risc19
        Well-informed

        Try searching for "overutilization" at that's what it looks like to me.

  • Hi Nfinity,

    Thanks for chatting with me in our PM's, I was able to book a visit for you 🙂

    If you need to check or change it, you can do so on your Online Account.

    Please let us know how it goes!

    Thanks,

    Megan_L

    • Nfinity's avatar
      Nfinity
      On our wavelength

      Hi Megan,

      I was told to contact again if the issue wasn't resolved by an engineer visit. While the engineer did come and tighten all our cable connections, the high ping spikes remain.

      The issues are still extremely prevalent and sometimes more so than before.

      • jpeg1's avatar
        jpeg1
        Alessandro Volta

        According to your BQM the situation is unchanged. You are sharing the local network with some very heavy users. 

  • Anonymous's avatar
    Anonymous

    im also having this problem since the new tv hub came about a year ago my pings never under 30 now.. its unplayable tbh did you get it fixed?