Forum Discussion

Reegan99's avatar
Reegan99
Tuning in
2 years ago

Completely unusable internet, 1GB package hub 5 brand new.

 broadband monitor above, completely unusable internet for the last month, constant ping issues and latency problems any help?

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Post the power levels, Pre and PostRS errors and network log from the Hub.

    Run the FULL connection tests on this site  www.samknows.com/realspeed

    Once done we can comment.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi Reegan99 👋.

        Thanks for reaching out to us and welcome to the community Forums. Apologies for the delay in responding and also the issues you are having with your internet service. Can I ask is the issue still ongoing or have you been able to reach out to our contact team regarding this?

        Please let us know. 

        Sabrina

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Do you have devices that download or upload at the time of the spikes?

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us Reegan99 and I'm sorry to hear of the issues experienced with the connection.

        Check out the envelope in the top right hand corner for a private message from me, and we'll seek to arrange a follow up engineer visit for you

        Thanks,

        David_Bn