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madindehead's avatar
madindehead
Tuning in
4 days ago

Bad latency since 24 Sep 2025 - Clearly visible in BQM

Something happened with my connection on 24/09/2025. Since then I've had horrible latency every evening after 18:00 with higher packet loss during that time. 

Something has clearly changed in the settings or local network as it's really visible in the historic BQM data.

This is on a Hub 5. Currently on 1 Gbps package - not anywhere near that in speed either. Modem is already in modem only mode. Can post other relevant info from modem. 

Current live BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/39f70be639ee3e8148d1e77ee218f083723b8058

 

1 Reply

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi madindehead 👋,

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear about the ongoing issues with your service.

    I've not been able to locate your details on the system so will pop you a PM 📩 now and once confirmed, I can run some tests for you.

    Speak soon!