Forum Discussion

mobailey's avatar
mobailey
Dialled in
2 months ago

What has happened with old legacy Email Accounts in the past few days? (NTLWorld, BlueYonder)

Like many others here, my old @ntlworld.com email account has stopped working yesterday evening (Thursday 23 October around 7PM).  Android Email app keeps asking for the password.  Works OK on my Windows Outlook.

I've seen a dozen other people raise the same issue, with different combinations of what does and doesn't work - all regarding the legacy email addresses, within the past day or two.

So far, the only solution's I've seen are the "try resetting the password", or "try setting up a new VM/O2 alternative email account" or "try setting up an App Password" -type solutions.  All good suggestions, I'm sure, but they don't address the actual issue.

This appears to be a problem, or a change, on the VM server side.  With so many people raising the same issue at the same time: this doesn't look like a client device or client account-type problem - there's a problem at VM that needs correcting.

5 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello mobailey,

    Welcome to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment. I'm aware you posted on Friday, so I wanted to check if you're still experiencing the same issues this morning. Please let me know if you need any further assistance.

    Kind Regards,

    Steven_L

    • johncart65's avatar
      johncart65
      Joining in
      2 months ago

      Not sure if the above persons issues have been resolved but my blueyonder email account also stopped on thursday..trio to the 02 shop and 30 minute call to virgin helpline...nothing....apparently a 'ticket' has been raised but awaiting to hear anything...they did say however they have no record of my blueyonder email address..??? The one I've been using for well over 20 years!!!

    • mobailey's avatar
      mobailey
      Dialled in
      2 months ago

      Steven_L - just look at all the other people with similar sudden issues - this is a problem at VMs side.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for coming back to the thread mobailey 

        For third party email clients, please do this;

        Sign into the My Virgin media account for the email concerned with your VMO2ID
        Select Account Settings
        Select Identity & Security Settings
        Select Manage your products
        Select Manage email app password
        Click on the blue button 'Get New Password'
        Make a note of the generated password. This is what you use in the mail apps along with the Virgin Media email address as the username.

  • Hobbes1218's avatar
    Hobbes1218
    Up to speed
    2 months ago

    It's a widespread problem and I would avoid changing your password. It won't help and might cause more problems.