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TomHL's avatar
TomHL
Joining in
2 months ago

Want to delete a hacked ntlworld.com account

Hi I have an old ntlworld.com account that has been active since I left virgin it was the main email on the account. I got an you've been hacked email and they have changed the password. I would like to get this deleted as there's still old but lots of things that i don't want some strange hacker to have access to. I called virgin up but they couldn't help as no longer with them and trying to change password on the App doesn't work either Please can you help?

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi TomHL 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with an old active email that's been hacked.  

    We can investigate this further on our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Thank you for joining me over private message TomHL.

    Glad we've been able to get this raised and investigated for you on our side. 

    If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.