I use my Virgin Media email as standby, using Mozilla Thundebird as my main email, emails are fine on the VM and also on my mobile phone, but I am unable to login to Thunderbird for some reason.We may have a little trouble with this because I am from the analogue era and not fully clued up on IT matters.I have tried following a couple of youtube videos but that didn't resolve the matter and I note from some posts on here others have had similar problems, but there is not enough detail for me to follow.I did get to the stage on VM where I had to use anon VM email address to login, but once I saw it would affect all of my VM stuff as well i didn't bother. The problem with dunces is we try to do do things but make matters worse.Any help appreciated, thanks.

Virgin are moving customers away from using Virgin Media addresses as a customer login as they are no longer issuing them to new customers. If you have changed your login password you now need to login to MyVirginMedia, go into your Account Settings, Virgin Media mail settings & generate a new password for the email account. You cannot use the same for both.

VM mail is OK but Thunderbird I cannot login | Virgin Media Community

nodrogd
Very Insightful Person
12 months ago
Virgin are moving customers away from using Virgin Media addresses as a customer login as they are no longer issuing them to new customers. If you have changed your login password you now need to login to MyVirginMedia, go into your Account Settings, Virgin Media mail settings & generate a new password for the email account. You cannot use the same for both.
- gus0898uk
  Dialled in
  12 months ago
  I have hit a problem, after going through the accounts etc etc I am asked to verify myself by inputting another non virgin email address.
  When I do this there is a message saying something like because you have changed your VM password recently check my email but there is no message from VM.
  - Zach_R
    Forum Team
    12 months ago
    Hi gus0898uk,
    
    Thank you for your posts and welcome back to our community forums. We're here to help.
    
    I'm sorry to hear you're having trouble using the email address/account on a third party mail app/client. Have you also changed the login email address for the My Virgin Media online account to a third party address?
    
    Thanks,
gus0898uk
Dialled in
12 months ago
No Zach, still ntlworld.com
- Zoie_P
  Forum Team (Retired)
  12 months ago
  Hi gus0898uk
  
  Thank you for your reply, so we can best help, is it Thunderbird the only place you cannot log in with this? As you have advised they are fine on VM.
  
  Zoie
gus0898uk
Dialled in
12 months ago
Thunderbird is the only one I am unable to access and the most important one for me. I have an ntlworld and a standby virginmedia.com which I can access via Virgin Media. I have gone down this route several times through emails/accounts etc and come to a halt when a joint VM/O2 window shows that I have to verify my account through an outside email. This stops when it says something about you have tried to access this before. All this turmoil has not affected my emails on my Android mobile.
gus0898uk
Dialled in
12 months ago
OK It looks like I have cracked it and I am good to go, thanks to some inspiration from a youtube video.
When I went to Thunderbird account settings I noticed that on imap and smtp it showed virginmedia.com and not ntlworld.com. Once I changed these over to ntlworld, I was good to go. I do have a secondary email ***@virginmedia.com but I don't use that very much. Thank you all for your help.
paul243
On our wavelength
12 months ago
I have same problem ,do you mean on imap and smpt it was showing virgin media.com at host name or username?
thanks
- Kain_W
  Forum Team (Retired)
  12 months ago
  Hi paul243,
  
  Thanks for your post and welcome back to the community.
  
  Many apologies for any issues with gaining access, to clarify though are you unable to sign in on any other apps/clients too?
  
  Regards,
paul243
On our wavelength
12 months ago
Thanks Kain,
No problem with any other sites or apps. To clarify, I can send and receive mail from PC and receive mail on I phone 7. I cannot send mail from phone "username or password incorrect."
I didn't know I had a password!
Thanks
Paul
I an not very IT savvy!
paul243
On our wavelength
12 months ago
PS I am referring to my Thunderbird account , not Virgin mail which I don't use
用心棒
Very Insightful Person
12 months ago
Consider reviewing the email account's password in Thunderbird by:
select ☰ > Settings
select Privacy & Security and then under Passwords section select Saved Passwords…
under Passwords section select Saved Passwords…

select Show Passwords and Yes to confirm
review the password shown for the account causing issue; should the password not be fully visible resize the window or hover pointer over password
if password is incorrect right click on it and select Edit Password from pop-up menu
NB there are two entries for each email account, make sure to check both and edit if necessary
select Close once done and close Settings tab
Does the problem persist?
- paul243
  On our wavelength
  12 months ago
  Many thanks, both windows are showing the same 30 character password which was auto generated last year when my e-mail failed totally. How do I know if they are "correct" I have been to VM mail settings but it will not allow me to generate a new password with a "ntl world" address. If I use a "random " password what will be the consequences? I don't want to risk further problems or loss of my e mail address.
  Thanks again!
  - paul243
    On our wavelength
    12 months ago
    Sorry "random password " should read "random address"
paul243
On our wavelength
12 months ago
Many thanks ,I'll try that when I have the courage!
Does that suggest the problem lies with Thunderbird and not Virgin?
用心棒
Very Insightful Person
12 months ago
Yes; given the issue does not occur with other email clients, i.e. on your phone