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gus0898uk's avatar
gus0898uk
Dialled in
2 years ago
Solved

VM mail is OK but Thunderbird I cannot login

I use my Virgin Media email as standby, using Mozilla Thundebird as my main email, emails are fine on the VM and also on my mobile phone, but I am unable to login to Thunderbird for some reason. We ...
  • nodrogd's avatar
    2 years ago

    Virgin are moving customers away from using Virgin Media addresses as a customer login as they are no longer issuing them to new customers. If you have changed your login password you now need to login to MyVirginMedia, go into your Account Settings, Virgin Media mail settings & generate a new password for the email account. You cannot use the same for both.