Forum Discussion

26paul26's avatar
26paul26
Joining in
4 months ago

Virgin service going to the dogs.

Today I received an email informing me that virgin intend closing my email account which I have held for over 30 years. I have contacted customer services who confirmed this and are unable to help as virgin are closing all email accounts. To say I am angry and frustrated by this is an understatement, having to change the contact details on numerous web sites I use is going to be a long drawn out task, hopefully I do not miss any important accounts for banks, insurance etc.

This is on top of the chronic virgin 360 update which has made no improvement to the service provided only making a retrograde step. With the limit to 1 controller per set top box and the size of the remote is terrible especially for those of us with large hands and fat fingers. 

I'm now seriously considering leaving virgin when my current contract ends.

Is this only me or are there others out there who feel the same. 

  • goslow's avatar
    goslow
    Alessandro Volta

    If you are currently a VM broadband customer, there are some options to associate your old email with your VM broadband and keep it going.

    Summarised below but you need to be contacted by a VM person to find out the exact options open to you

    https://community.virginmedia.com/t5/Email/Concerned-Virgin-Net-eMail-Users/m-p/5575739#M279991

    You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Email’ to get a VM reply.

  • Hey 26paul26, thank you for reaching out and I am so sorry to hear this.

    If you have active services with us we may be able to save your email, its not a guarantee but let me send you a DM and we will look into this.

  • Hey 26paul26, it looks like you have the DM feature turned off.

    Please turn this off and do let us know.

    Once its turned on and you've told us we will send you a DM to look into this.