Forum Discussion

lizwm's avatar
lizwm
On our wavelength
6 months ago

Virgin.net email

I contacted virgin media about this a month ago and was told they didn't see a problem and now it has stopped working.  6 phone calls later still not working. Customer service are so unhelpful.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 months ago

    Are you currently paying VM for Broadband services?  If not there is a possibly that old .net mailbox is deleted.  VM should have notified of this with a 30 day notice.  They are currently removing all old .net email accounts that are "dormant", i.e. non paying VM customers.

    If you wait here a VM Mod should pick up this thread and discuss directly with you.

    • lizwm's avatar
      lizwm
      On our wavelength
      6 months ago

      Yes I do still have an account and I contacted them a month ago and they said it will all be ok.  

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        6 months ago

        Well that's a good start.  Did VM advise you about the need to change to a 3rd party email for accessing your "My Virginmedia" and the need for a new email password if you need access using any "apps"?

        Hopefully a VM Mod will pick this up and discuss directly with you shortly within a day or two.