Virgin.net email closed without warning

Question

I am a Virgin Media customer and have been for over 30 years. I am out of contract but still paying £65 a month. In 2023 they tried to shut down my virgin.net account but agreed to keep it open by linking it to my account.

Now they seem to have unceremoniously closed it. I cannot log on. After 3 hours web chatting and speaking to various people in support, they have given me a login using my backup Yahoo email address and setup an associated password but only a few very old email are in the inbox.

I can send and receive emails but it is NOT from or to the virgin.net email address so useless.

What can I actually do. No one I speak to gives an explanation. I am about done with Virgin Media. It is SO hard to actually get to speak to someone.

goslow · Answer

How are you trying to access your VM email?

Once you have provided a 3rd party email address (you mention Yahoo has been set up for you for VM) you have to use the third party email address as the login name.

So if you are using VM webmail, you use the third party email address + VM password

If you are setting up an email client program you use the VM email address + app password (which is generated from within My Virgin Media)

Sparkplug1 · Answer

That's what I'm doing, using VM webmail with the third party email address + VM password they set up for me.

But I have no emails apart from a few from 2023 and I cannot receive any emails I send to the virgin address or send from the virgin address. So useless.

goslow · Answer

If you can actually access the virgin.net mailbox, I think you will need the VM forum team to give further advice.

VM email has had some big problems in the last week (which includes non-receipt of messages)

Sending to my ntlworld email bounces with recipient's domain does not exist - [logged under F011775373] | Virgin Media Community - 5632932

so you may be caught up in that too.

A VM person should reply here to your topic, usually within a few days.

Sparkplug1 · Answer

Thanks for your reply. Here's hoping....

Adduxi · Answer

And once you get access, migrate all your email elsewhere and set up a forwarder for any future emails.&nbsp; Don't use any mailbox from any ISP as that will tie you to them.&nbsp; It may cause a lot of hassle, but will be worth it in the long run.&nbsp; I moved away some time ago and have never looked back.

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Virgin.net email closed without warning

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