Forum Discussion

miffsmith's avatar
miffsmith
Joining in
18 days ago

Virgin Media Password Reset Not working

Hello, I have tried to access my Virgin Media account with the Blueyonder email that is linked to it, but when I reset my password it still isn't accepted. I have received emails to say that the password has changed , but still no success in logging in

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Are you using the new system of a 3rd party email address to access My VM and the Webmail?

    www.virginmedia.com/help/broadband/manage-email-account

    • miffsmith's avatar
      miffsmith
      Joining in

      Hello, I'm not really understanding what you're asking me. I need access to my Virgin Media account to get codes to change to 3rd party Blueyonder emails.  The blueyonder accounts have been in use for years and we cannot get access to them and we can't get the necessary codes as a result.

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team

        Hi miffsmith, 

        I'm sorry to hear you're having some issues accessing your online account.

        I'd be happy to help 😊

        I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.