Forum Discussion

Lennie-0011's avatar
Lennie-0011
Joining in
20 days ago

Virgin Media email modern authentication password

 I have a problem with my Virgin Media ntlworld.com and the virgin/outlook.com Modern Authentication password. Originally when I first entered the two new emails, all was well, and the sending /receiving of emails was not a problem. However, a week or so later, when I had to change my ntlworld.com password the whole thing went belly up. To be honest I found the resetting of the email on Virgins website hard to find and very confusing. To cut a long story short I ended up switching the Virgin ntlworld.com email to the Virgin/outlook.com password. The result of which ended me being locked out of my virgin media website and emails. I have spent about 3/4 days searching the Virgin website trying to find an answer to my problem without any luck. I would appriciate if could help with my problem     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    20 days ago

    Why not move all your contacts over to your Outlook email address? It will get rid of the continuing problems with the ntlworld account. And importantly it will be future proof, which ntlworld most certainly isn't. 

  • Robert_P's avatar
    Robert_P
    Forum Team
    19 days ago

    Hello Lennie-0011

     

    Sorry to hear of the email access issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

     

    To change the password you can follow the steps below:

     

    • Sign in to My Virgin Media
    • Go to Account settings, then Account details
    • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    • Then, under Virgin Media Mail app password tap Get password
    • Continue the flow and a new secure password will be generated, and the mailbox unlocked
    • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new  app password.