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Jade29's avatar
Jade29
Just joined
12 months ago

Unable to sign in account

Hi I'm unable to sign into my account, it is my first and only account with Virgin and I have not changed my email address. I receive emails but it says it does not recognise the email address when I try to sign in?

  • Hi there Jade29 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry to hear that you are facing this issue with your account! Can I first check, have you registered the account before and been able to access it?