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Simms's avatar
Simms
Joining in
2 years ago

Unable to log into Virgin Media account via Chromebook

I am unable to log into my Virgin Media account from my Chromebook. I am getting the error message error_discription Authentication failed. I have tied clearing my cookies and tried incognito but both unsuccessful.    I can log into my account via my Ipad and android phone. Please could you help ? 

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 years ago
    Simms wrote:

    I am unable to log into my Virgin Media account from my Chromebook. I am getting the error message error_discription Authentication failed.

    To help with trouble shooting the cause of the problem it would be great if you could give a bit of context.

    Do you get that error when :

    • when you first sign in to the Virgin Media Webmail service on the VM website or
    • when you try to access your VM emails via a  third party email app / client such as Outlook?

    The reasons I ask are:

    1. that "authentication error" sounds more like the type of error you get with email app or client and
    2. the fact that you can access  your VM account on other devices it suggests there is not an underlying problem with the account itself.

    Post back with that clarification and you should get some constructive advice on how to get the problem resolved,

    Coenoby

  • Simms's avatar
    Simms
    Joining in
    2 years ago

    Hi I am trying to log in using Google as the search engine. I have tried other search engines and tried to log in as a guest on my Chrome book. 

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi Simms,

      Thank you for your post and welcome back to our community forums. We're here to help.

      Have you been able to log into the My Virgin Media online account since your posts, or do you still need some further assistance?

      Thanks,