Unable to log-in to my account, nor email. FSB50
Like a few others, I have been unable to log-in to My Virginmedia, and especially my virgin mail, for the past three days. Have tried sorting it out via the various so called 'Help' pages to no avail. You only get to Chat to a menu-ed chat box. Does anybody know what the error code FSB50 actually means?
I've turned off my VPN, cleared my browsing history and cache, and tried using Edge instead of Chrome to log-in.
I think there will be many people out there looking for clear, helpful responses from Virgin!!
Minimac
This may seem a strange question but do you have the privacy software Kamo installed on the devices that are getting the FSB50 error message? Or have you installed CCleaner because Kamo comes bundled with it?
The reason I ask is that the FSB50 error was reported on another part fo the forum sometime ago and resulted in a very lengthy series of posts.
In one of the later posts in that thread Stumbler reported they had found a solution (see it here https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Can-t-login-to-My-Virgin-Media-to-see-bill-Error-Code)
Stumbler reported that the cause of the problem seemed to be the security software, KAMO and once they removed it the FSB50 error disappeared.
Kamo is a privacy tool designed to stop top online tracking, perhaps in this instance it may be over zealous.
Coenoby
