Forum Discussion

AndyInMancheste's avatar
AndyInMancheste
Dialled in
2 years ago

Can't login to My Virgin Media to see bill - Error Code: FSB50

I had an email about my new, possibly final, bill.  i tried to log in to My Virgin Media to download it but I just keep getting an error message: "Login Failed Error Code: FSB50 Your login request...
John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Hi Stumbler 

Thanks for coming back to me. I'll send you a PM now to get some details.

Best wishes.

Stumbler's avatar
Stumbler
Superfast
2 years ago

After a fair amount of to'ing and fro'ing, I had to do some intense soul-searching of my PC.

I found the problem in a security software, KAMO, that is bundled with CCLEANER. Once this was removed, my problem disappeared.

John

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for joining me on PM Stumbler and confirming what seemed to be the issue. 

    Pop back to the community should you ever need further assistance. 

    Best wishes.

  • Stumbler's avatar
    Stumbler
    Superfast
    2 years ago

    Cheers, John.

    And thanks for encouraging me to delve into this issue a bit deeper. It's resolved quite a few niggles I was having on my rig. So much for internet security!!

    Regards

    John