Forum Discussion

Dyo's avatar
Dyo
Joining in
17 days ago

Unable to add blue yonder account to Apple mail

Hi, I have had a blue yonder account on my Mac for years, and apart from a hiccup when VM introduced 2 factor authentication last year it always worked with out problems. However, out of the blue it has stopped  receiving or sending emails.  I have reset the app password and tried to log back in but it keeps failing at the first hurdle.  Have also tried adding the account fresh to a different Mac book and getting the same issue. Any advice will be appreciated. Thanks. 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    16 days ago

    Hello Dyo,

    Thanks for your first post and welcome to our community.

    Sorry to hear you're having issues accessing your email account.

    Can we ask if this is a primary or secondary email address?

    Gareth_L